The Ombudsman Program representatives advocate for residents’ rights to promote the highest possible care and quality of life of residents in long-term care facilities. Under the Older Americans Act, every state is required to have a Long-Term Care Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system.
Nursing Home Reform Law, passed in 1987, guarantees nursing home residents their
individual rights, including but not limited to: individualized care, respect, dignity,
the right to visitation, the right to privacy, the right to complain, and the right to make
independent choices.
A Long-Term Care Ombudsman is a person who receives complaints, question, or concerns from residents of long-term care facilities, which live in nursing homes, assisted living or residential care facilities. Training is provided for individuals that are interested in our Long-Term Care Ombudsmen Volunteer Program. The Ombudsman Program also provides information to anyone wanting to know more about residents’ rights in long-term care facilities.
If you would like more information on the Long-Term Care Ombudsman Program or becoming a Long-Term Care Ombudsman Volunteer located in the Caddo, Comanche, Cotton, Grady, Jackson, and Jefferson, McClain, Stephens and Tillman counties, please contact, Ombudsman Supervisor, Dacia Nix at (580)736-7975 or Ombudsman Supervisor, Darin Terry at (580)736-7974.
